Frequently asked questions

Shipping is free right across Australia on every order, with no minimum spend and no surprises at checkout. The price you see on the product page is the price you pay. We keep it simple because we would rather you spend your money on something lovely for the kids than on postage. Freight to remote and regional areas is included as well, so wherever you are in the country, delivery is on us.

Most orders are packed within one to two business days and then travel with our carriers to reach you. As a general guide, allow around three to seven business days for metro areas and up to ten business days for regional and remote locations. Timeframes can stretch a little during busy periods and around public holidays. If anything looks delayed on our end, we will let you know rather than leave you wondering.

Yes. As soon as your order is packed and collected by the carrier, we email you a tracking number and a link so you can follow its journey from our warehouse to your home. If you have not seen a tracking email within a couple of business days of ordering, check your junk or spam folder first, then get in touch and we will resend it and make sure everything is moving as it should.

At the moment we ship within Australia only, which lets us keep delivery free and reliable for our customers here. We know that can be disappointing if you are shopping from overseas or sending a gift interstate to family who have moved abroad. If international shipping is something you would like to see, let us know, because customer demand genuinely helps us decide what to offer next.

We accept all major credit and debit cards, including Visa and Mastercard, along with common digital wallets and buy now, pay later options at checkout. Every payment is processed through a secure, encrypted gateway, so your card details are never stored on our systems. Choose whatever suits you best and your order is confirmed the moment payment goes through, with a receipt sent straight to your email.

Yes. Our checkout uses encryption to protect your personal and payment information from the moment you enter it. We never see or hold your full card number, and we do not sell your details to anyone. If you ever have concerns about the security of your order or an email that looks like it came from us, contact us directly and we will confirm whether it is genuine before you act on it.

We pack orders quickly, which is great for delivery but does mean there is only a short window to make changes. If you need to update an address, adjust an item or cancel, email us as soon as you can and we will do our best to catch it before it ships. Once an order is with the carrier we cannot recall it, but our 60-day satisfaction guarantee still has you covered.

A confirmation email is sent automatically the moment your order goes through. If it has not landed, check your junk or spam folder and any promotions tab, as automated emails sometimes end up there. If you still cannot find it, get in touch with the name and email you used and we will confirm your order came through and resend the details so you have everything on record.

Our range is designed with children in mind, but suitability varies by product, so always check the age guidance and any small-parts notes on the individual product page before buying. Some items are made for older kids or for supervised play, while others suit little ones. When in doubt, choose based on your child's age and stage, and reach out to us if you would like help picking something appropriate for a particular child.

Materials vary across the range, and each product page lists what that specific item is made from. Where we describe a material as natural, traditional or a particular type of timber or fabric, treat that as a general guide to what it may contain rather than a certified claim. If you have allergies or specific material needs in your household, ask us before ordering and we will share the details we have.

Each product page includes the sizing, dimensions and options available for that item, so check those details against what you need before ordering. If you are buying as a gift and are unsure, err towards the measurements you already have at home rather than guessing. Still not certain? Send us a message with what you are after and we will help you land on the right choice so it works first time.

We photograph our products carefully to show them as accurately as we can, but screens vary, so the colour you see may look slightly different in person depending on your device and lighting. Natural materials in particular can carry small variations in tone and grain, which is part of their character rather than a fault. If a product arrives and the colour is genuinely not what was shown, contact us and we will sort it out.

It depends on the item. Some arrive ready to use straight out of the box, while others need light assembly, in which case clear instructions are included. Any assembly requirements are noted on the product page so there are no surprises when your parcel lands. If you open your order and something is unclear or a part seems missing, get in touch and we will walk you through it or send what you need.

Care depends on the material, so follow any instructions included with your item first. As a general rule, wipe hard surfaces with a soft, damp cloth rather than soaking them, and avoid harsh chemicals that can damage finishes over time. Fabric items are usually best cleaned gently and following any wash label. Storing things out of direct sunlight and away from damp helps everything last longer and keeps it ready for the next round of play.

Natural materials such as timber may respond to their environment, so keep them out of prolonged direct sunlight and away from moisture to help them stay in good shape. Wipe with a dry or barely damp cloth rather than soaking, and let anything that does get wet dry fully. Small variations in grain or tone are normal and part of the material's character. Treated well, these pieces are made to be handled, played with and kept for years.

Our products are made to be used and enjoyed, and each item's page notes any age guidance or supervision advice you should follow. Give things a quick check now and then for general wear, as you would with any well-loved toy or item, and follow the care notes to keep them sound. If you ever notice something that does not seem right with how a product is holding up, contact us so we can take a look.

We back everything we sell with a 60-day satisfaction guarantee. If your item is not right for you, get in touch within 60 days of delivery and we will help you return it for a refund or exchange. We ask that items come back in resaleable condition where possible, though we know real life happens. Our aim is a fair, friendly process, not fine print designed to catch you out.

Just email us with your order number and let us know what you would like to do, whether that is a refund, an exchange or advice on a product that is not quite working for you. We will reply with clear instructions on the next steps, including how to send the item back. There is no need to work it out on your own; tell us what has happened and we will guide you through it.

We are sorry if something arrives less than perfect, and we will make it right. Contact us as soon as you can with your order number and a photo or two of the issue, which helps us sort it quickly. Depending on the situation we will arrange a replacement, a repair where suitable, or a refund. You should not be out of pocket for something that arrived damaged or faulty, and we will treat it that way.

Once your return is approved and, where needed, the item is back with us, we process refunds promptly to your original payment method. From there it usually takes a few business days for the funds to appear, depending on your bank or card provider. We will confirm by email when the refund is on its way so you are not left guessing, and you are welcome to check in with us at any point.

Kiddobo is an Australian store focused on products for kids and families, chosen and made to be genuinely useful, well built and worth keeping. We care about quality, fair pricing and treating customers the way we would want to be treated, which is why shipping is free Australia-wide and every order is backed by our 60-day satisfaction guarantee. We are a small team that reads every message and stands behind what we sell.

The easiest way to reach us is by email, and we aim to reply within one to two business days, usually sooner. Whether you have a question before buying, need help with an order or want advice on choosing the right item, we are happy to help. There is no call centre script here; you are talking to real people who know the products and genuinely want you to end up with the right thing.

Plenty of our range makes a lovely gift, and we are glad to help you choose something suitable for a particular age or occasion. If you would like a gift receipt without pricing, or have a note you would like included, mention it when you order and we will do our best to accommodate. If you are sending directly to the recipient, just add their address at checkout and we will take care of the rest.

Yes. We are always looking at new items to add to the range, and customer feedback plays a big part in what we bring in next. If there is something you would love to see us stock, or a size or option you wish we offered, tell us, because that kind of input genuinely shapes our decisions. Keep an eye on the store and sign up if you would like to hear when new products land.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Kiddobo operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.